OAP 106-11A Business Etiquette & Professionalism
Transform yourself into a true professional as you apply business etiquette to develop a competitive edge. Engage in mock activities such as making introductions, dining, giving/receiving gifts, public manners, attire, and using electronic etiquette.
HOURS 35.0 TUITION $161.00
BOOK FEE $15.00 LAB FEE $5.00

OAP 107-11A Telephone Courtesy & Customer Service
Learn and apply effective telephone skills necessary to provide quality customer service. You will learn to use voice inflection, and how to address the caller, understand customer needs, and present a positive attitude to use the telephone more efficiently.
HOURS 35.0 TUITION $161.00
BOOK FEE $33.00 LAB FEE $5.00

OAP 116-11A Filing Procedures
This course will provide a concentrated study and application of standard filing rules.
HOURS 35.0 TUITION $161.00
BOOK FEE $69.00 LAB FEE $5.00

OAP 117-11A Reference Handbook Usage
In this course you will learn how to use the Gregg Reference Manual to produce accurate and professional correspondence, documents and reports.
HOURS 35.0 TUITION $161.00
BOOK FEE $73.00 LAB FEE $5.00

OAP 125-11A Business Office Skills
This course consists of exercises that will improve your basic business office skills. Students will communicate with others, track finance-related records, demonstrate general business understanding, manage records, use reference materials, document references, build vocabulary, and practice handwriting.
HOURS 70.0 TUITION $322.00
BOOK FEE $40.00 LAB FEE $5.00

OAP 127-11A Office Procedures
In this course you will gain the skills, strategies, and techniques needed to perform common office procedures employed in any business. Students will learn how to perform tasks such as basic accounting procedures, records management, scheduling appointments, receiving visitors, processing mail, making travel arrangements, and planning meetings and conferences. Emphasis is on the practical application of computer skills to the office environment.
HOURS 140.0 TUITION $644.00
BOOK FEE $108.00 LAB FEE $10.00

OAP 128-11A English and Communication
In order to be successful in the business world, you must be able to communicate effectively. In this course, emphasis is placed on listening, speaking, reading, and writing within business contexts.
HOURS 105.0 TUITION $483.00
BOOK FEE $147.00 LAB FEE $5.00

OAP 129-11A Business Office Machines
Make yourself indispensible by learning to operate various office machines such as photocopier, scanner, multiple-line telephone, cell phone, facsimile machine, projector, and digital camera.
HOURS 35.0 TUITION $161.00
BOOK FEE $10.00 LAB FEE $0.00

OAP 140-11A Data Entry Applications
Develop job ready skills for all fields of data entry. Develop speed and accuracy entering data into simulated business forms using both client documents and audio client information. Simulated business includes catalog orders, insurance applications, hotel surveys, and hospital patient information.
HOURS 140.0 TUITION $644.00
BOOK FEE $125.00 LAB FEE $5.00