|
CUSTOMER SERVICE REPRESENTATIVE
A wide variety of companies employ customer service representatives to field customer questions and concerns. As a customer service representative, you will respond to the needs of customers by answering their inquiries directly, or by forwarding requests to individuals in the company who can best resolve the issue. There are numerous ways customer service representatives communicate with customers including e-mail, phone, fax, and regular mail. Customer service representatives are always polite, poised, and helpful. These individuals are skilled at handling even the most difficult customers. Graduates of this program are well suited for work in call centers, business offices, retail establishments, in any industry where customers need help. CERTIFICATE NUMBER: 1202 COURSE # | COURSE NAME | HOURS | TUITION | LAB FEE | BOOK FEE | FOUNDATIONAL COURSES
| | ESP 1202-10C | Essentials of Customer Service & Data Entry
| 30 | $138.00 | $20.00
| $10.00
| | ESP 111AA-10C | Soft Skills for Business Professionals | 23 | $105.80 | $0.00 | $35.00 | COMPUTER SKILLS
| | ISP 108B-10C | Keyboarding II | 35
| $161.00
| $5.00
| $42.00
| | ISP 107B-10C | Ten Key II | 35
| $161.00
| $5.00
| $42.00 | | ISP 101-10C | Computer Concepts: Computing Fundamentals | 20
| $92.00
| $10.00
| $20.00
| | ISP 103-10C | Computer Concepts: Key Applications
| 20
| $92.00
| $5.00
| $20.00
| | ISP 102-10C | Computer Concepts: Living Online
| 20
| $92.00
| $5.00
| $20.00
| | ISP 112-10C | File Management
| 35
| $161.00
| $15.00 | $32.00 | | ISP 152A-10C | Microsoft Word: Basic
| 35
| $161.00
| $5.00 | $24.00 | | ISP 126A-10C | Microsoft Excel: Basic | 35 | $161.00 | $5.00
| $24.00 | | ISP 120A-10C | Microsoft Access: Basic
| 35 | $161.00 | $5.00 | $24.00 | | ISP 110-10C | Email Management
| 35 | $161.00 | $5.00 | $46.00 | CUSTOMER SERVICE COURSES
| | OAP 128-10C | English and Communication
| 105 | $483.00 | $5.00 | $155.00 | | CSS 092-10C | Customer Service Fundamentals
| 70
| $322.00
| $5.00
| $86.00 | | CSS 160-10C | Delivering Quality Customer Service | 140 | $644.00 | $10.00 | $105.00 | | CSS 100-10C | Call Center Technology | 105
| $483.00 | $5.00
| $88.00 | BUSINESS COURSES
| | CSS 107-10C | Telephone Courtesy & Customer Service
| 35 | $161.00 | $5.00 | $20.00 | | OAP 106-10C | Business Etiquette & Professionalism
| 35 | $161.00 | $5.00 | $20.00 | | OAP 129-10C | Business Office Machines
| 35
| $$161.00
| $0.00
| $0.00
| | OAP 125-10C | Business Office Skills
| 70 | $322.00 | $5.00
| $45.00 | | OAP 140-10C | Data Entry Applications
| 140
| $644.00
| $5.00
| $85.00 | | ESP 118-10C | Job Readiness
| 10
| $46.00 | $20.00
| $6.00
| TOTALS: | 1103 | $5,073.80 | $150.00 | $973.00 | TOTAL CERTIFICATE COST:
| $6,196.80 |
NOTE: Individual tuition costs will vary based on actual completed course hours. Book fees are based on the actual cost of the book at the time of purchase. All tuition and fees are subject to change without notice.
|
